Terras & Co bv ... your reliable partner for outdoor heating products, good advice and excellent service.

Complaints

/Complaints
Complaints 2020-05-13T16:36:20+00:00

Complaints

We advise you to first report complaints to us by sending an e-mail to service@terrasenco.nl. If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr .

If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.

Disputes
Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. Even if the consumer lives abroad.
We are not liable if the consumer forgets to enter his house number.